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November 12, 2006

Newspapers and blogging

More and more newspapers in North America are launching blogs, often amid great fanfare, a trend that has raised policy issues for editors and reporters, not to mention the ire of grassroots bloggers who decry the instrusion of "mainstream media" into the "blogosphere."

The policy issues have often focussed on whether reporters -- who are expected to report on the world in a balanced way (as opposed to columnists, who are expected to take a subjective, and often sharp, point of view) -- may expose themselves to charges of bias through the informal, personal nature of blog writing. Another issue is how to balance the workload of a blog with a reporter's primary job of reporting for the paper (or the paper's website).

But another issue for newspapers and mainstream media (MSM) is: how much of the "anything goes" element of blogging do they want to embrace? Blogs are seen as a way to connect more directly with readers and create a conversation, to break out of the once-a-day publishing cycle, and to give writers freedom to publish more quickly or at odd hours. But newspapers have over decades evolved strict standards around the hows and whys of the information they publish, for reasons of community standards, accuracy, transparency and, of course, legal liability.

The Star's Public Editor, Sharon Burnside, recently set out some thoughts about blogs on thestar.com in responding to a reader's concern about links on our blogs. Here's an edited version of her email:

Blogs are a relatively new medium for the newspaper and policies are being refined as we gain experience.

The Star's general approach, where blogs are concerned, is to allow great latitude for freedom of speech and ideas. This means, necessarily, the freedom to express ideas that may be unpopular or even objectionable. Dissent is vital in a healthy democracy.

Blogs are, by nature, a conversation among participants and links are a defining characteristic. This does not mean that the Star agrees or disagrees with any of the comments or links offered.

Reading a blog is a choice, contributing a comment is a choice, moving to a link is a choice and our readers are intelligent adults.

Blogs are different in character and spirit than in-paper content. Like a conversation, the direction can take unexpected turns and the energy is created, in part, by the spontaneity of the debate.

The Star is making an effort to respect that character and the usual latitude offered to columnists. This does not mean that anything goes - although things are allowed to go considerably further on blogs than would be acceptable in newspaper content.

The blogs are monitored by editors.

Abusive comments or obscenities, links or posts that break laws, comments that are deliberately or maliciously off topic are unacceptable. These judgments are subjective and the paper may not always get it right the first time. To a certain extent, blogs have a self policing element. Protests from participants have resulted in second looks and removal of postings.

The rules that newspapers rely on to maintain their credibility means that they won't likely be the ones to push the boundaries of blogging, and will lead some observers to circular arguments about whether a MSM blog is even a blog. But that doesn't mean newspaper websites should shy away from the form as they try to find new ways to engage readers.

October 02, 2006

...and we're back

Blogging rule number one: don't start a blog if you can't keep up with it. So it is to our eternal embarrassment that the date of our previous post is May, 2006. Time is long past when we could blame that lapse on the summer vacation or a busy news day, so we won't even try.

However, we haven't been idle during our blogging layoff. Webmaking at thestar.com has continued apace, with some major additions in recent months and a lot of work in the background.

The most recent addition was the launch of Star P.M., a downloadable, printable afternoon PDF newspaper.

Star P.M. originated with the suggestion from two Star staffers that we bring back an afternoon edition of the Star to provide readers with an update on the news of the day as they head home from work. The dilemma was how to make and distribute such a thing in an age of high newsprint prices, soaring gas prices and urban gridlock. So we thought about moving electrons instead of atoms (to borrow an argument from MIT's Nicholas Negroponte) and put the printing in the hands (and at the discretion) of our readers. The result is a hybrid digital-print product, a compact PDF-based product that offers the display and layout of a newspaper and the flexibiliy of an electronic document, and designed to be printed on 8 1/2 x 11 paper for portability.

Response to Star P.M. has been positive from readers, who say they enjoy the convenient packaging of the day's news, the useful information on events, traffic and weather and diversions such as a crossword, Sudoku and horoscopes, and from advertisers who like the banner ad display and the ability to reach readers in the afternoon.

Some others haven't been so kind in their assessments, wondering what we're up to - why the back-to-the-future approach? Star P.M. is an attempt to reach readers in a new way and one that we could bring to market quickly. And that's a good thing, considering that between our decision to proceed and the launch of the product, two papers in the U.K. (while another has ceased publishing) and one in Spain launched their own afternoon PDF editions -- with another coming after our launch. It is not as ambitious as the New York Times-Sony experiment in "e-newspapers" but an experiment in the future of digital newspapers.

* * *

You may also have noticed a greater emphasis on video on thestar.com. In August we added breaking news video from Associated Press on the major international news of the day, with up to a dozen video clips a day.

More importantly, we've assembled a multimedia team with an incredible depth of journalistic experience, consisting of photojournalists Bernard Weil and Chris So and reporter Scott Simmie. Weil, who has been a photographer for the Star for more than 20 years, got his feet wet, literally, by filing video reports from the fallout of Hurricane Katrina last year, and has continued in his new role by producing videos on the tactics of red carpet papparazzi and last week's unveiling of an Avro Arrow replica. The team will also be expanding our use of video in the field and in our bureaus around the world, to bring readers closer to the experiences of our reporters.

Increased use of video will be just one improvement in our next site-wide redesign, something we've been working on very hard for several months - the result of this work will be more dramatic use of photos, better coverage of breaking news, and a deeper, more useful site for news, information and entertainment.

May 30, 2006

Searching thestar.com

If you've done a search on thestar.com in the past few weeks, you may have noticed an improvement in the quality and depth of our search results.

The biggest change is that we are now indexing new articles as soon as we publish them to the site -- in other words, breaking news is now searchable, so you always be able to access the latest story updates through our search engine.

But the improvements don't stop there.

You can sort your results by date (oldest first or newest first) or by relevancy based on the relative frequency in the articles of the keyword you searched.

In addition to finding articles published within the past seven days, our new search results include topic pages, such as Sports or Business or special reports such as our Afghanistan page.

You'll also find more information in our search results, including bylines, the original published source of the material -- the print edition of the Toronto Star or thestar.com -- and links to more articles from our columnists.

If you don't find what you're looking for in our 7-day search, one click will carry over your search terms to our paid archive service with is free to search. And a new search page  -- search.thestar.com -- gives you other options for searching Star photos and pages.

Most importantly, our search engine handles text searching much better, using boolean logic to locate stories that include one or more of the keywords you enter.

The software behind our improved searching is a Java-based engine called Lucene (read a long analysis of Lucene here), developed by Doug Cutting a senior architect at Excite.com. Lucene is another example of the flexibility -- and lower cost -- that open source software has brought to web development and commercial websites such as the Star.

Our searches still aren't perfect. We're working on improving the relevancy rankings to make them more meaningful and to offer more sources of content.

Future phases will also focus on provided targetting searching of movies, car reviews and recipes.

March 21, 2006

Tagging, saving and sharing thestar.com

thestar.com has added new online features from social bookmarking site Del.icio.us and its parent company, Yahoo!, to make it easy for users of those sites to tag and save thestar.com articles and add thestar.com RSS feeds to their customed My Yahoo! pages.

Readers will now see boxes on all articles inviting readers to "tag and save" the article to their del.icio.us accounts. When a reader clicks the link, a del.icio.us popup window prompts the reader to add keywords and a note about the page, and then adds the web address to the user's list of bookmarks in the del.icio.us database. Through the site's "social bookmarking" technology, the user can share his or her bookmarks with friends and other del.icio.us users can discover the article based on shared keyword tags.

Thestar.com has also extended its RSS feeds to include My Yahoo buttons, making it easy for My Yahoo users to add thestar.com headlines to their home pages. Thestar.com offers more than 30 RSS feeds its news, sports and entertainment headlines, blogs and podcasts, and all of these feeds can now be easily added to Yahoo's personalized home page service. (See our full range of RSS and My Yahoo feeds.)

The use of RSS (popularly parsed as "real simple syndication") feeds to distribute information on the Internet has broadened the ways that people are getting their news, and content providers, such as news sites, must make it easy for readers to take advantage of these channels or risk losing audience.

The major portal and search sites, such as Yahoo, MSN and Google, allow users to create personalized front pages that pull in headlines, classified listings, weather information and more using RSS; mobile devices, updated desktop news tickers and personalized newsletters do the same. As this kind of user-defined aggregation grows, more and more readers may come to content sites by clicking on a headline distributed by RSS rather than through the web site's home page.

Similarly, online bookmarking, community tagging and other concepts that allow people to share links and information around shared interests, or what are often called "communities of interest," offer another choice for readers over the traditional web site front page. With the explosion of these technologies and applications, there are more and more options -- some would say a dizzying array of options -- for Web surfers to choose from, and likely a shakeout and rationalization to come. The level of interest is these applications is highlighted by the current issue of Business 2.0, which offers a list "the next 25" Internet businesses to watch, many of which are related to social networks and tag-based technologies.

In the meantime, making these tools available to readers is part of the process that determines which ones are ultimately the most useful to readers, and to us.

And we can also say this with some certainty: there's lots more to come.

February 20, 2006

The future of video

Consider this recent post by clickz.com' s Zachary Rodgers:

The Online Publishers Association found more than a quarter of Internet users now watch video online weekly... With growth comes the thrilling comparison online marketers get to make with television. Finally, the Web competes with the idiot box in its own language -- video -- with audiences approaching cable network proportions.

Rodgers' take is specific to prospects for the online video advertising, given that advertisers spend only a fraction of the ballooning online ad dollars in the video realm, and doesn't address is what users are watching. But the OPA study gives this breakdown:

News clips, viewed by 66% of those surveyed, are the most commonly watched type of online video, followed by movie clips and trailers at 49%. However, sports highlights are watched most frequently, with 48% watching at least once a week, and 11% watching daily.

Thestar.com has dabbled in video over the past few months as we experiment with the form. Photographer Bernard Weil shot several video reports from New Orleans and other areas hit by last summer's Hurricane Katrina. We link to movie trailers for our featured movie on our Movies page each week. And we regularly offer Quicktime movies that combine narration by our reporters and photos shot by Star photographers - the latest being a short movie to go with a story about women and children murdered in a Mexican town, narrated by reporter Linda Diebel and featuring photos by Carlos Osorio. The movie was also offered in an video iPod-ready version.

Is video important to the stories you read on thestar.com? Would you expect to see breaking news video, or entertainment clips -- or amateur video provided by other readers? Would you use an iPod to watch video accompanying a story? As always we value your opinion so please share your thoughts and ideas by using the comments link at the bottom of this post.

February 06, 2006

What's new

With the Federal election behind us and the Winter Olympics fast approaching, we thought we'd catch our breath and note for the record some of the new features of thestar.com that might have slipped under the radar. Here is a partial list:

  • Turin 2006 -- The Star will have a dozen reporters and photographers in Turin, Italy for the Winter Olympic Games, where all eyes will be on Canada to improve on its 2002 medal total before Vancouver hosts the 2010 Games. We'll have full coverage starting at 5 a.m. every day, with photo galleries updated throughout the day. You can be among the first to know when Canadians win medals, with our free desktop news alerts, follow Team Canada's hockey fortunes with Chris Young's live text commentaries, and listen to weekly audio reports from the Star's Jim Byers through our Turin podcasts.
  • atHome -- Every week, the Star offers home owners, condo hunters and house buyers useful articles on buying and selling, renovating and decorating a home -- and now we've brought all those stories and columns together on one page: atHome (www.thestar.com/athome). You'll find archived stories on decorating, gardening and renovating, plus features from our main weekly homes sections: New in Homes, Condo Living, Your Home and the new Personal Space.
  • The Academy Awards -- The annual awards season reaches its peak on March 5, and you can follow the lead up to the red carpet on thestar.com's special page -- or vote to tell us who you think should win, in our month-long poll. Have your own picks? Read Peter Howell's blog and give us your take on the Oscar race.
  • Starweek -- Our readers asked for it. And asked for it. And we eventually listened. You can now read selected stories from Starweek, the Saturday Star's TV magazine, online -- along with our searchable TV listings.
  • Because I Said So -- a blog on parenting. Andrea Gordon, the Star's family issues reporter, found more and more that the Internet has become the central resource for parents, and particularly mothers, to research and share information. So she has brought her thoughtful and unique approach to parenting issues to a blog that is far more open-minded than the familiar parental refrain that gives it its name.
  • Tyler Hamilton's Clean Break podcast -- Technology reporter Tyler Hamilton offers an audio version of his biweekly column - just the latest of our six regular podcasts.

This is just the beginning of a very busy 2006 for thestar.com - so stay tuned and please continue to send in your feedback through the comments in this blog or to the webmaster.

January 19, 2006

Feedback loop

Working on the web can be an odd experience; you can work feverishly to produce a new feature, hit the publish button and be satisfied the job is done. But getting feedback on products that are just bits and bytes isn't always easy. We launch new features weekly at the Star and promote them in print and online - but if you are not a regular reader you may not know about them.

This experience came to light recently when a former colleague, who works in Internet marketing, was genuinely surprised that thestar.com had podcasts, blogs (with comments) and polls. Her experience with the Star online ended when we introduced registration and she had neglected or forgotten to come back to see what, if anything, was new. It was only through a chance conversation that she re-discovered thestar.com (including the fact that we no longer require registration). Not the most efficient method of getting the word out but at least that is one more reader who will take a second look at us.

At the end of the day we do have metrics - pageviews, visits, downloads, number of times viewed, etc. - to measure our success, but in reality this does not always tell us if something is of use to our readers. In light of all this and our desire to improve the site and concentrate on useful products, we would love to hear from you on some of our recent additions. Hold nothing back - tell us if these are useful, hard to find, can't live without...

January 18, 2006

Design on the web

Wonder what Bruce Mau thinks of web design? Maybe his Incomplete Manifesto has some insight?

We mention this because Thursday, January 19 at 2 p.m. David Darnell, thestar.com's General Manager, will attempt to critique student newspaper websites at Spin - the National Canadian Student Journalism Conference. With plain-text sites like the Drudge Report and Craigslist hogging so many pageviews, some might begin to wonder about the importance of design over function on the web.

December 30, 2005

Getting the news out

One of the challenges/opportunities for the Star and thestar.com is getting the news out as efficiently and quickly to as many of our readers as possible. In the past we have offered subscription emails (for a modest fee), SMS messaging and discussion forums, which met with varying degrees of success.

Currently on thestar.com we offer email newsletters (ranging from daily news stories to the new Constant Shopper email), desktop News Alerts and RSS feeds. Each method has different pluses and minuses and are geared to users with differing levels of technical aptitude.

Our News Alerts are a free downloadable PC-only application that, once installed, alerts you to breaking news stories whether you have a web browser open or not.

RSS feeds can be a real time saver, but so far they seem to have been adopted mainly by readers who have a higher comfort zone with technical applications - even though using them amounts to just a copy-and-paste job. Click on an RSS feed and copy the URL (usually looks like http://www.thestar.com/images/xml/968793972154.xml) in to your clipboard. Where to paste it is the tricky bit. You need an application that can read the RSS feed and present it to you a user friendly format, such as Feedreader or Sage for Firefox - but you can go to any search engine and type in RSS reader and you will have myriad applications to choose from. Install the application, paste in the feed URL and you have a customizable "file folder" for all of your favourite feeds. In 2006 we will continue to use RSS feeds in more innovative and useful ways.

Let us know your thoughts on the usefulness of these technologies - drop us your comments.

December 20, 2005

Web 2.0 and thestar.com - part one

Web 2.0 is a concept of the World Wide Web as a platform created by the emergence of new online applications and business models, some of which we use at thestar.com. Think of Google's Adsense, Wikipedia and blogs as examples of Web 2.0 applications.

One of the sites of interest is del.icio.us, which at first glance can be a little perplexing. The crux of the site is to create community through shared online bookmarks, which can be indexed with keywords or "tags." Some people refer to this as "social bookmarking," through which you can dig up all kinds of interesting information by clicking the tags of your own bookmarks or following the tags of other users. Not always the most productive use of one's time but lots of cool paths to be traveled. You can check out thestar.com's del.icio.us links at del.icio.us/webmaking.

Do you have a favourite boundary pushing site? If so share it with us.